This year’s Annual Business Plan brings together our business-as-usual and transformation activity, to provide effective oversight, clear accountability and consistent objectives.
In year one, we will:
Strengthen our commercial offer by
- Securing Banking Framework 4 and investing in cash automation
- Delivering mails automation to drive efficiencies for postmasters
- Driving postmaster revenue by scaling up marketing activity
Ensure our network is fit-for-purpose by
- Supporting the Government Green Paper on future of Post Office
- Reviewing loss-making parts of our network
- Increasing our enhanced banking provision
Deliver a new operating model by
- Completing a full review of our operating model
- Building clear accountabilities and governance
- Ensuring a truly postmaster-focused culture
Transform technology and data by
- Delivering lower-risk, better-value new branch IT
- Prioritising new in-branch technology, hardware and automation
- Transforming our data and systems
Reset stakeholder relationships by
- Continuing to prioritise redress and learn lessons from the past
- Ensuring a strengthened postmaster voice
- Collaborating with our shareholder on funding and policy proposals