We’re Europe’s largest retail network and the largest financial services chain in the UK with more branches than all of the UK’s banks and building societies put together. We also have growing direct channels such as contact centres and online - meaning we’re there for more customers, in more ways.
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We’re embarking on an exciting transformation. Backed by significant investment from the Government, we are rolling out the largest investment and modernisation programme in our history.
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Our teams are made up of all kinds of people from a variety of backgrounds, but they have one thing in common; the desire to provide vital services to households and small businesses in communities up and down the UK.
Here's a list of documents available about the scheme
CEDR mediation review - August 2015 (PDF 152KB)
Scheme final report - March 2015 (PDF 512KB)
Post Office response to Westminster Hall debate (PDF 315KB)
Post Office statement - January 2015 (PDF 51.3KB)
Complaints review and mediation scheme - January 2015 (PDF 79.9KB)
Second Sight interim report - July 2013 (PDF 280KB)
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