Who We Are
Post Office has been an anchor of UK communities for centuries. Today, we’re a commercial business with a strong social purpose: to be here, in person, for the people who rely on us. With over 11,500 branches, we’re the UK’s largest retail network, bringing essential services within reach of nearly everyone and generating £4.7 billion in economic impact. In fact, 99.7% of the population lives within 3 miles of a Post Office.
Our network is built on partnerships with independent business owners — our postmasters —who operate branches in towns, cities and villages across the UK. Together, we’re more than just a service provider. We’re a trusted presence on the high street and a vital part of everyday life.
What We Do
We provide essential services that help people and businesses thrive. From sending parcels and accessing cash to verifying identity and paying bills, our branches offer face-to-face support that’s not always possible online. We’re also a key part of the UK’s infrastructure: supporting small businesses, enabling financial inclusion, and helping drive footfall to local high streets.
We provide over 170 products and services, spanning mails, banking, travel, insurance, bill payments, government services and identity verification.
As banks continue to close, our role in maintaining access to cash and financial services is more important than ever.
Why We Do It
Our purpose is simple and powerful: We’re here, in person, for the people who rely on us.
We’re proud to serve everyone—but we know some groups depend on us more than others. That includes older and vulnerable people, small businesses, and those in rural or remote communities. Our postmasters are at the heart of this mission, offering not just services, but connection and care.
Who We Serve
We serve a diverse range of people and businesses across the UK:
- Small businesses rely on us to deposit cash, send parcels and stay connected with customers. 43% say they couldn’t operate without us.
- Older and vulnerable groups depend on our face-to-face services, especially where digital access is limited.
- Rural communities benefit from our presence in over half of UK rural areas, often as the last shop in the village.
We’re proud to be a lifeline for those who need us most, and to help keep communities connected, supported and thriving.
Learn more about how we’re structured
Explore our structure.