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Post Office is changing

We are undertaking a programme of wholesale reform to ensure we learn from mistakes and move forward for the benefits of all ...

Assistance for appealing convictions

Accessing support and assistance for those with Horizon-related convictions.

Post Office Policies

Changes to products, policies and processes

Post Office Annual Report & Accounts 2024-25

On 18 December 2025, Post Office published its Annual Report & Accounts for 2024-25.

Previous Post Office Annual Report & Accounts

January 2026 - Our Transformation Progress

FOIA Requests and responses

Post Office receives numerous Access to Information requests every day. We endeavour to respond to these as quickly as we can...

Cynllun Iaith Gymraeg Swyddfa’r Post

Mae Cymru’n wlad ddwyieithog, gyda’r Gymraeg a’r Saesneg yn cael eu defnyddio fel mater o drefn ym mywyd bob dydd ac mewn gwe...

Welsh Language Scheme

Wales is a bilingual country, with both Welsh and English used routinely in daily life and workplaces. The Welsh language has...